- Overview: Recent reports indicate problems with refunds from travel agencies operating online. Issues include cancellations and failure to refund payments for tours and other travel arrangements.
- Recommendations:
- Check Cancellation Policies: Before using any online travel agency, make sure to thoroughly check and understand the cancellation policies and terms.
- Verify Agency Reliability: Confirm that the travel agency is trustworthy before booking.
- Details:
- Cancellation Issues: There have been reports where travel arrangements made through online travel agency websites for tours within Peru were canceled unilaterally just before the tour, with no refunds issued.
- Refund Policies: Some online travel agencies sell low-cost products without clearly explaining the cancellation policies, leaving consumers inadequately protected. It’s essential to review cancellation conditions and terms thoroughly before making a purchase.
- Verify Travel Agencies:
- Check Registration with MINCETUR: Travel agencies operating within Peru are required to be registered with the Ministry of Foreign Trade and Tourism (MINCETUR). You can verify their registration through the following steps:
- Access SUNAT: Visit the Peruvian National Superintendency of Tax Administration (SUNAT) website here.
- Click on “Por Nomb. /Raz. Soc.” and enter the name of the travel agency in the search box, then click “Buscar.”
- Click on the company information to check the tax identification number (Numero de RUC).
- Be aware of similar names that might appear.
- Access MINCETUR: Visit the MINCETUR website here.
- Enter the tax identification number (Numero de RUC) previously verified from SUNAT in the “N° RUC” field and click “Buscar.”
- If the agency is registered with MINCETUR, its details will be displayed.
- Access SUNAT: Visit the Peruvian National Superintendency of Tax Administration (SUNAT) website here.
- Check Registration with MINCETUR: Travel agencies operating within Peru are required to be registered with the Ministry of Foreign Trade and Tourism (MINCETUR). You can verify their registration through the following steps:
- Additional Resources:
- Consumer Protection: For further assistance, consider contacting consumer protection organizations or legal advisors specializing in travel-related disputes.
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