1. Incident Overview:
- Date: August 15, 2024
- Location: Mexico City, Mexico
- Incident: The victim received a call from someone claiming to be a bank employee, who said that they were handling a cancellation for an incorrect credit card charge. The fraudster had access to the victim’s personal information, including their account number and address, which convinced the victim of the call’s legitimacy. The fraudster instructed the victim to record a specific phrase (“No acepto el cobro”) after a beeping sound, and to enter an 8-digit code received via social media. The victim complied and also provided the card’s expiration date. Later, the victim discovered an unknown charge on their account and went to the bank, where it was confirmed to be a fraud. The exact method used by the fraudster to exploit the victim’s card or account information remains unclear, but it is believed to involve fraudulent use of the obtained information.
2. Precautions:
- Never Disclose Card Information: Do not provide card information or other personal details when asked by phone, even if the caller appears to be a bank employee.
- Verify Caller Identity: Personal information can be obtained through various means. Even if someone knows your address or contact details, do not assume they are legitimate. Always verify their identity.
- Hang Up and Contact Your Bank: If you receive a suspicious call, hang up and contact your bank directly using verified contact information.
- Use Video Calls for Verification: If possible, switch to a video call to verify the identity of someone claiming to be a bank representative. This can help prevent impersonation fraud.
3. Additional Information:
- Report Fraud: Contact local authorities and your bank immediately if you suspect you have been a victim of fraud.
- Monitor Accounts: Regularly check your bank statements and account activity for any unauthorized transactions.
Stay vigilant and protect your personal information to avoid falling victim to fraud.
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